Returns & Warranty

Shipping

We currently ship to Ontario, Quebec, and Western Canada.

Orders are processed within 1–3 business days, unless otherwise stated.

Delivery times may vary depending on your location and the shipping carrier.

Returns

To request a return, simply contact us within 30 days of delivery with your order number before sending anything back.

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Exchanges

We accept exchanges within 30 days of delivery.

Customers are responsible for return shipping costs.

Once we receive and inspect the original item, we'll process your exchange.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift cards
• Final sale or clearance items
• Products intentionally damaged or modified
• Products showing excessive wear, abuse, or misuse

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the product

If approved, we'll provide a replacement or another appropriate solution at no additional cost.

Lifetime Warranty

Every A5 Essentials product is backed by our Lifetime Warranty against manufacturing defects.

This warranty covers defects in materials or workmanship under normal everyday use.

It does not cover:

• Normal wear and tear
• Cosmetic changes resulting from regular use
• Accidental damage
• Misuse or improper care
• Lost or stolen items
• Damage caused by modifications or improper storage

Important

Please do not send products back without contacting us first.

We'll provide return instructions once your request has been approved.

Use & Product Disclaimer

A5 Essentials products are designed to help keep eyewear and accessories more secure during everyday use.

While they significantly reduce the risk of dropping or misplacing your eyewear or earbuds, no retainer can completely eliminate the possibility of loss or damage.

Customers are responsible for using the product correctly and ensuring it is appropriate for their intended use.