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Frequently Asked Questions
Why should I use A5 retainers?
Dropped your sunglasses off your head? Left them at a café? One of your AirPods fell under your seat on the plane? Our refined retainers keep your eyewear and earbuds secure, always within reach.
Forget all you know about traditional retainers. Our custom attachment won’t slip. Lightweight and minimal, they’re designed to move with you.
Where do you ship?
We currently ship to Ontario, Quebec, and Western Canada. We’re planning to expand to more regions soon.
For orders over $40 CAD, we offer free shipping within our current Canadian shipping zones, including a tracking number. Orders usually arrive within 3–5 business days after being shipped.
What is included with my order?
Your order includes your selected retainer, a velvet pouch bag with the A5 logo, 3 pairs of additional silicone attachments, and 2 magnetic holder accessories for AirPods-style earbuds. Each order also comes packaged in a gift box.
Will it fit my sunglasses or glasses?
Yes. Our custom silicone attachment system is designed to fit most sunglasses, prescription glasses, and reading glasses, from slim aviator-style arms to thicker frames.
Does it work with earbuds too?
Yes. Our custom silicone attachments work with most earbuds, including AirPods, Beats, and more. All styles also include 2 magnetic holders designed for AirPods-style earbuds, giving you an easier fit and a more balanced feel around the neck.
Are the retainers water and sweat resistant?
Yes. Our retainers are water and sweat resistant, making them suitable for everyday wear, commuting, travel, outdoor time, and days on the go. To help preserve the finish, we recommend drying them after exposure to water or sweat.
Can the chain styles be worn as necklaces?
Yes. All our styles can be worn as necklaces by removing both silicone attachments. You can wear the chain on its own or personalize it with your favorite charm for a more versatile look.
